ORDER INFORMATION
HOW DO I PLACE AN ORDER?
Shopping on flahertyfashion.com is easy. Simply browse our collection, select your items, and add them to your shopping bag. When you’re ready, proceed to checkout to complete your purchase.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay.
CAN I MODIFY OR CANCEL MY ORDER?
We process orders very quickly to ensure fast delivery. Therefore, we are unable to modify or cancel an order once it has been placed. Please review your items carefully before completing your purchase.
HOW DO I APPLY A DISCOUNT CODE?
You can enter your discount code in the designated field during the checkout process.
HOW CAN I CHECK MY ORDER STATUS?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your delivery status.
I PLACED AN ORDER BUT DIDN’T RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO?
Please check your spam or junk folder. If you still cannot locate the confirmation email, contact our customer service team for assistance.
DO YOU SHIP INTERNATIONALLY?
We currently ship to the United States and its territories. For international shipping options, please visit our International Orders page.
WHAT ARE YOUR SHIPPING OPTIONS AND COSTS?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and the selected shipping method.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days.
CAN I SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, you can enter a different shipping address during checkout.
MY ORDER IS BEING SHIPPED IN MULTIPLE PACKAGES. WHY?
Items may ship from different locations to ensure you receive your order as quickly as possible. You will receive separate tracking numbers for each shipment.
WHAT IS YOUR RETURN POLICY?
We offer returns and exchanges on full-price items within 30 days of purchase. Items must be unworn, unwashed, and have original tags attached. Sale items are final sale.
HOW DO I INITIATE A RETURN OR EXCHANGE?
To start a return or exchange, please visit our Returns & Exchanges page for instructions.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once we receive your return, please allow 5-7 business days for processing. You will receive an email confirmation once your return is complete.
CAN I RETURN SALE ITEMS?
All sale items are final sale and cannot be returned or exchanged.
CAN I EXCHANGE AN ITEM?
Yes, we offer exchanges for store credit or a different size, subject to availability.
THE ITEM I WANT TO RETURN WAS A GIFT. WHAT ARE MY OPTIONS?
Gifted items can be returned for store credit. Please initiate the return through our Returns & Exchanges portal.
I RECEIVED A DAMAGED OR DEFECTIVE ITEM. WHAT SHOULD I DO?
We sincerely apologize. Please contact our customer service team immediately for assistance.
PRODUCT INFORMATION
HOW DOES YOUR CLOTHING FIT?
We provide detailed size guides for each product to help you find your perfect fit. Measurements are provided in inches.
ARE YOUR PRODUCTS TRUE TO SIZE?
Our products are designed to fit true to size. We recommend consulting the size guide for each specific item.
DO YOU OFFER PETITE OR TALL SIZES?
We currently offer a standard size range. Specific product measurements are available on each product page.
HOW DO I CARE FOR MY GARMENTS?
Care instructions are provided on the label inside each garment. We recommend following these instructions to maintain the quality of your items.
WHERE ARE YOUR PRODUCTS MADE?
Our products are designed in New York and manufactured by trusted partners around the world.
ARE YOUR MATERIALS SUSTAINABLY SOURCED?
We are committed to sustainability and responsibly source our materials. For more details, please visit our Sustainability page.
DO YOU RESTOCK SOLD-OUT ITEMS?
We do our best to restock popular items, but it is not always possible. Sign up for restock notifications on the product page.
PROMOTIONS & DISCOUNTS
DO YOU OFFER A MILITARY DISCOUNT?
We are proud to offer a discount for active-duty military personnel and veterans. Please verify your status through our verification partner to receive your discount.
DO YOU OFFER A FIRST RESPONDER DISCOUNT?
We offer a discount for first responders. Verify your status through our verification partner to receive your discount.
DO YOU OFFER A STUDENT DISCOUNT?
We offer a discount for students. Verify your status through our verification partner to receive your discount.
CAN I STACK MULTIPLE DISCOUNT CODES?
Only one promotion code can be used per order.
HOW CAN I STAY INFORMED ABOUT UPCOMING SALES AND PROMOTIONS?
Sign up for our newsletter and follow us on social media to receive updates on new arrivals and promotions.
WEBSITE & TECHNOLOGY
IS SHOPPING ON YOUR WEBSITE SECURE?
Yes, we use industry-standard encryption technology to ensure your personal and payment information is secure.
WHY IS MY DISCOUNT CODE NOT WORKING?
Please ensure the code is entered correctly and has not expired. Some promotions may have specific terms and conditions.
HOW DO I CREATE AN ACCOUNT?
You can create an account during checkout or by visiting the account registration page.
I FORGOT MY PASSWORD. HOW CAN I RESET IT?
Click the “Forgot Password” link on the login page to reset your password via email.
HOW DO I MANAGE MY NEWSLETTER SUBSCRIPTION?
You can manage your subscription preferences by clicking the unsubscribe link in any newsletter or in your account settings.
GIFT CARDS
DO YOU SELL GIFT CARDS?
Yes, we offer digital gift cards that can be purchased online.
HOW DO I CHECK MY GIFT CARD BALANCE?
You can check your balance during checkout by entering your gift card code.
MY GIFT CARD CODE ISN’T WORKING. WHAT SHOULD I DO?
Please ensure the code is entered correctly. If issues persist, contact our customer service team.
OTHER QUESTIONS
DO YOU HAVE A REWARDS PROGRAM?
We do not have a rewards program at this time.
CAN I DONATE OR REQUEST A DONATION?
We receive numerous donation requests and review them on a case-by-case basis. Please submit your request through our donation form.
HOW CAN I BECOME A WHOLESALE PARTNER?
We are not currently accepting new wholesale partners.
HOW CAN I PROVIDE FEEDBACK ON YOUR PRODUCTS OR SERVICES?
We value your feedback. Please share your thoughts with our customer service team.
HOW CAN I REPORT A WEBSITE ISSUE?
If you encounter any technical issues, please contact our customer service team with details about the problem.